Refunds & Cancellations

Orders are prepared as soon as they are paid, so we cannot guarantee a cancellation once baking has started. To cancel, call us at 613-830-7171 as soon as possible and quote your pickup code.

• If your order has not started, we cancel it and refund the full amount to your original card.
• If baking has begun, a partial refund may be offered at our discretion.
• If we cancel your order for any reason (item unavailable, closure, error), you always receive a full refund.

Catering is paid in full at booking and requires at least 6 hours of preparation.

• You can cancel a catering order at any time for a full refund — even after the food is prepared. Unclaimed catering is refrigerated and offered for sale in store, so you are never out of pocket.
• If you simply don't pick up your order, contact us and we will refund you in full.

We will always try to reschedule a booking instead of cancelling it, where our kitchen schedule allows.

If an item is missing, incorrect, or not up to our standard, contact us within 24 hours of pickup with your pickup code — and, if possible, a photo. We will replace the item or refund it. Food that has been fully consumed cannot be refunded.

Refunds are returned to the original payment card through Stripe. We process refunds promptly; your bank typically shows the money within 5–10 business days. We cannot refund to a different card or in cash for a card order.

If staff added an extra charge to your order and it is cancelled before pickup, every payment on that order — including extras — is refunded together.

For food-safety reasons we cannot hold prepared food past closing on your pickup day. Uncollected orders are discarded and are not automatically refunded, though we will always listen if something went wrong — call us.